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Dialpad is an AI-powered customer experience platform that combines AI agents with human agents on a single platform to resolve customer issues in real time across voice and digital channels. The company serves market-leading brands including Netflix, Motorola Solutions, and Randstad, and is backed by top-tier investors including Andreessen Horowitz and GV.
As a Sales Account Executive I (Small Business), you will be responsible for new logo acquisition and revenue generation within the small business segment. Your primary focus will be converting leads into opportunities and opportunities into closed deals while meeting team revenue targets. You'll serve as the first point of contact for prospective customers, actively listening to their needs and clearly articulating how Dialpad's unique AI-powered solution addresses their specific challenges.
Key responsibilities include owning the full sales cycle from initial customer interest through closed-won deals, delivering a high-touch customer experience that sets the foundation for long-term success, and partnering cross-functionally with Billing, Support, Marketing, and other sales teams to optimize the customer experience. You'll stay current with product updates and changes that benefit your customers and contribute to continuous improvement of the end-to-end customer journey.
This role reports to the Manager of Small Business Sales and is based in the Pasig City, Metro Manila office. You'll be part of a critical sales organization focused on growing and retaining Dialpad's small business customer base through consultative, problem-solving-oriented selling.
