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Deepgram is the leading platform for Voice AI, providing real-time APIs for speech-to-text, text-to-speech, and voice agents at scale. The company has processed over 50 billion years of audio and serves 200,000+ developers and 1,300+ organizations including Twilio, Cloudflare, and Vapi.
You'll join as a Revenue Operations Analyst, a hands-on role supporting the systems, data, and workflows that power Deepgram's go-to-market organization. This is not a process-execution role—you'll be fixing broken workflows, improving data quality, and finding automation opportunities across the commercial stack.
Key responsibilities:
- Support and improve quote-to-cash workflows including CPQ, order forms, contract changes, subscriptions, and entitlements
- Partner with Finance and GTM Engineering on usage-based billing, monetization, and reconciliation across CRM, product, billing, and finance systems
- Operate Salesforce and GTM systems: build reports, dashboards, flows, automations, and enhancements
- Maintain data quality and governance across accounts, opportunities, contracts, usage, renewals, and customer records
- Troubleshoot GTM systems and process issues, identifying root causes rather than applying manual workarounds
- Identify high-friction workflows and build automation and AI-enabled solutions to reduce manual effort
- Support systems and reporting for forecasting, routing, territory, quota, and commission decisions
- Partner with the Director of GTM Engineering on system requirements, testing, implementation, and optimization
- Help create scalable operating processes as the company grows
Deepgram operates with an AI-first mindset. All team members are expected to actively use and experiment with advanced AI tools, integrate them into daily workflows, and continuously push the boundaries of what these technologies can do. The pace is rapid and change is constant—this role requires comfort with experimentation, adaptation, and continuous learning.
Based remotely out of London with strong overlap to customer business hours. Excellent written and spoken English required; additional European languages are a plus.
REQUIREMENTS:
- 3–4+ years of experience in Revenue Operations, GTM Systems, Sales Operations, Business Systems, or related role
- Strong hands-on Salesforce experience including reporting, flows, automation, and data management
- Experience working across CRM, CPQ, billing, contract, or other GTM systems
- Strong analytical and problem-solving skills with high attention to detail
- Track record of improving workflows, not just executing existing processes
- Comfort using AI and automation tools to reduce manual work and improve operations
- Ability to work cross-functionally across GTM, Finance, and technical teams
NICE-TO-HAVE:
- Experience in usage-based or consumption-based business models
- Experience with CPQ and contract-generation tools
- Familiarity with billing or metering systems
- SQL or experience working with GTM/customer data
- Experience with tools such as Claude, Cursor, n8n, Workato, Retool, or similar automation environments
- Experience in high-growth SaaS or AI companies
