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Salary: USD 51,802 - 69,056 / annual
Babylist Health is seeking a Revenue Cycle Operations Specialist to serve as the on-site operational anchor for their Severna Park, MD office (just outside Baltimore). This role blends revenue cycle support with day-to-day office operations, requiring a full-time, five-days-per-week on-site presence during EST business hours.
You will be the primary in-person point of contact for the office, working closely with remote teammates and external partners. Key responsibilities include:
• Support daily billing and revenue cycle workflows to ensure timely and accurate operations
• Open, sort, prioritize, and route incoming mail and documents to appropriate destinations
• Upload and manage required documentation in Niko with precision and care
• Flag urgent items, discrepancies, and issues, escalating to the right partners
• Serve as the primary on-site point of contact and keep office operations running smoothly
• Answer live calls via Aircall during office hours, return voicemails promptly, and direct callers appropriately
• Monitor incoming communications and respond or route as needed
This role is ideal if you enjoy being the dependable person who keeps operations running and want exposure to healthcare billing and revenue cycle management. Babylist Health is a small, growing team where your reliability and ideas for workflow improvements have immediate impact.
About Babylist: Babylist is the leading platform for expecting and new families, serving over 10 million people annually. The company has expanded from a universal registry into a full ecosystem including Babylist Shop, Babylist Health, Babylist Money, and physical showrooms, generating $750M in revenue in 2025. Babylist is reshaping the $235B kids and baby market with an AI-forward, remote-first culture.
Qualifications:
• Experience in administrative, operations, or office support roles (healthcare or insurance billing exposure is a plus, not required)
• Ability to run the operational backbone of an office—sorting and routing mail and documents, uploading paperwork accurately, and keeping daily workflows on track
• Detail-oriented and trustworthy with sensitive information; accuracy and discretion are non-negotiable
• Proficiency or quick learning ability with digital document, mail, and call tools like Niko, Earth Class Mail, and Aircall
• Clear, kind communicator who keeps remote teammates and external partners informed
• Proactive and flexible; you spot what needs doing and pitch in without being asked
• Comfortable using AI in your work; at Babylist, every team uses AI daily, and you should be already using it to move faster and improve output
• Must be available on-site at Severna Park, MD office five days a week during standard business hours (EST); consistent presence is essential
