SlipstreamJobs tracks this role from the company's public career site. Apply directly on the employer's site.
Gong is seeking a Revenue Architect for the Mid Market segment to serve as a strategic partner to mid-sized customers, driving revenue transformation through Gong's AI Operating System. This role combines deep expertise in revenue operations with change management to help customers operationalize Gong and achieve measurable business outcomes.
Key responsibilities include partnering with senior GTM leaders to design revenue modernization strategies, mapping current-state customer processes to AI-driven workflows, executing adoption initiatives that drive behavior change and embed Gong into daily team rhythms, and using data-driven insights to quantify ROI and strategic value. You will own renewal strategy and execution while partnering with cross-functional teams on growth opportunities. Success is measured by activation and adoption rates, key persona engagement, customer value realization, and revenue impact (retention and expansion).
The ideal candidate brings 3–5+ years of proven experience in customer-facing roles such as customer success, account management, or implementation within B2B SaaS companies. You should have a track record managing accounts with multiple internal and customer-side stakeholders, owning relationships with VP and C-suite executives, and driving value and ROI conversations. Strong communication, negotiation, and presentation skills are essential, along with a data-driven mindset focused on delivering measurable outcomes. You thrive in fast-paced, high-ambiguity environments, possess a growth mindset, and excel at cross-functional collaboration with Sales, Product, Support, Marketing, and executive teams. Self-starters who are coachable and passionate about customer outcomes are encouraged to apply.
