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Salary: USD 76,200 - 114,300 / annual
Veeam Software, the Data and AI Trust Company, is seeking a Renewals Sales Representative for the Velocity segment based in Alpharetta, GA. This role focuses on managing territory renewal and expansion goals with an emphasis on exceeding quotas and driving customer retention.
Key Responsibilities:
- Manage renewal and expansion goals for assigned territory, with accountability for overachieving quota
- Proactively monitor the funnel of expiring agreements and execute timely actions to ensure customer retention on maintenance agreements
- Remove obstacles to renewal and go above and beyond to ensure customer satisfaction
- Provide timely proposals and quotes in accordance with customer and partner agreements
- Handle customer and partner inquiries related to quotes, pricing, co-terming, upselling, and reinstatement of maintenance contracts
- Conduct cold outreach to customers with lapsed support to reactivate support agreements
- Work cross-functionally with sales and other teams to ensure customer retention and prepare necessary documentation
- Identify and pursue maintenance reinstatement opportunities
- Assist in negotiation of maintenance agreements
- Maintain accurate and timely records of all activities in Salesforce with impeccable data hygiene
- Manage inbound renewal inquiries through various renewal portals
- Meet daily/weekly SLAs and maintain high customer satisfaction ratings
- Support Veeam's channel partners in successfully closing renewals and additional licenses
The role requires high-velocity selling with special attention to maximizing revenue generation within the Velocity customer base. Success depends on strong organizational skills, the ability to prioritize and multi-task, and a self-starter mentality in a fast-paced environment.
Requirements:
- 2+ years of sales experience (any industry/vertical)
- Bachelor's degree required (combination of education and experience will be considered)
- Renewals or customer success experience is a plus
- Superb customer service skills
- Excellent verbal and written communication skills
- Exceptional organizational skills with proven ability to prioritize and multi-task to meet deadlines and quotas
- Ability to work in a semi-autonomous and fast-paced environment
- High-energy, motivated self-starter prepared to handle high volume of email communications and outbound telephone calls
- Experience compiling, querying, analyzing, and reporting data
- Proficiency with Salesforce.com is desirable
- Basic knowledge of virtualization industry and ability to relay information to partner community
