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Veeam Software, the Data and AI Trust Company, is seeking a Renewals Sales Representative for the Velocity segment based in Alpharetta, GA. This role focuses on managing territory renewal and expansion goals while exceeding quotas and ensuring customer retention.
Key responsibilities include:
- Managing renewal and expansion goals for assigned territory with quota accountability
- Proactively monitoring expiring agreements and executing timely actions to ensure customer retention
- Handling customer and partner inquiries related to quotes, pricing, co-terming, and upselling
- Cold-calling lapsed customers to reactivate support and maintenance contracts
- Preparing proposals, quotes, and NSQs in collaboration with sales and cross-functional teams
- Identifying and pursuing maintenance reinstatement opportunities
- Assisting in negotiation of maintenance agreements
- Managing inbound renewal inquiries through various renewal portals
- Maintaining accurate Salesforce records with impeccable data hygiene
- Meeting daily/weekly SLAs and maintaining high customer satisfaction ratings
- Supporting Veeam's channel partners in closing renewals and additional licenses
Required qualifications:
- 2+ years of sales experience (any industry)
- Bachelor's degree
- Superb customer service and communication skills
- Exceptional organizational and multitasking abilities
- High-energy, self-motivated approach to high-volume email and outbound calling
- Data analysis and reporting experience
- Ability to work in semi-autonomous, fast-paced environments
Desirable skills include Salesforce proficiency and basic knowledge of the virtualization industry.
