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LEAP is a leading Legal Practice Management Software provider, part of ATI (a major international LegalTech company), serving over 71,000 lawyers and staff across small and medium-sized law firms globally. The company has 1000+ employees across Australia, Canada, the US, UK, Ireland, Poland, and New Zealand.
The Client Renewal team drives customer retention and expansion by managing renewals, upsells, and expansion opportunities. As a Renewals Manager reporting to the Head of LEAP Renewals Australia & New Zealand, you will own a book of business and manage client relationships with independence and impact.
Key responsibilities include:
- Negotiate commercial terms with senior stakeholders at renewal points, handling objections effectively to secure agreement renewals
- Develop deep understanding of client challenges and needs, providing tailored solutions
- Build and maintain product knowledge of LEAP features and benefits
- Leverage internal resources and cross-functional stakeholders to resolve client roadblocks
- Demonstrate new features, products, and add-ons to maximize client productivity
- Log all client activity accurately in Salesforce CRM
- Attend industry conferences, roadshows, and networking events
- Achieve individual and team renewal targets aligned with company goals
You bring 2+ years of B2B SaaS commercial experience with a proven track record of top team performance and customer success. You have strong commercial intuition, gravitas to engage senior leadership, and the ability to construct cross-functional business plans. You proactively identify expansion opportunities and mitigate revenue risks. You're an exceptional communicator—verbal, written, and presentation—with the ability to build trust and influence across all organizational levels.
LEAP offers hybrid flexibility (based in Melbourne but open to arrangements), career growth opportunities, competitive benefits including additional paid wellbeing days, gym membership, corporate dental, weekly office massages, catered meals, and access to LEAP Home (homebuying support program).
