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Koltin is redesigning elder and disabled care in Mexico, offering health memberships that combine preventive clinical care, major medical expense coverage, and wellness programs for adults aged 50–84. The company is growing rapidly across the country with a mission to make healthcare more human, accessible, and dignified.
The Renewals Analyst is critical to maintaining and strengthening relationships with members, ensuring continuity and satisfaction as the member base expands. This role combines sales, negotiation, active listening, and effective communication with a consultative approach to deliver exceptional service. You will maintain close contact and continuous follow-up with members to drive loyalty and successful membership renewals.
Key responsibilities include:
- Achieve and exceed renewal and customer satisfaction targets, contributing to Koltin's sustainable growth
- Provide empathetic, solution-focused, and effective support to members approaching renewal
- Design and execute member loyalty strategies to build trust and confidence
- Increase customer satisfaction (CSAT) scores
- Meet established service-level agreements (SLAs) and response times
You bring experience in medical insurance sales and/or customer retention, with strong objection-handling skills and excellent verbal and written communication. You are analytical and results-oriented, using metrics and data to optimize renewal strategies. You thrive in dynamic environments, managing multiple tasks with a focus on resolution. Experience with medical insurance products, Mexican regulations, and digital tools (Google Sheets, HubSpot, Zendesk, Salesforce, Stripe, Mercado Pago) is a plus.
The role is based in Colonia Roma, Mexico City, with in-office availability required.
