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Veeam Software, the Data and AI Trust Company, is seeking a Renewals Account Manager for the Commercial/Named segment based in Alpharetta, GA. This role focuses on exceeding renewal and expansion quotas by proactively managing an annual customer pipeline.
Key responsibilities include:
- Managing territory renewal and expansion goals with quota accountability
- Reaching out to customers months before support expiration to conduct technical health checks and customer experience assessments
- Educating customers on new product features and business outcomes to drive renewals, upgrades, and new license sales
- Cold calling lapsed customers to reactivate support
- Negotiating renewal offers at the C-suite level
- Cross-functional collaboration with Deal Desk, Legal, and Sales teams to prepare enterprise renewal agreements and special terms
- Handling licensing transfers and customer support ticket escalations
- Supporting channel partners in closing renewals and additional licenses
- Maintaining accurate Salesforce records with impeccable data hygiene
- Managing inbound renewal inquiries through various portals
- Meeting daily/weekly SLAs and maintaining high customer satisfaction ratings
You'll need minimum 3+ years of relevant experience in Sales or Account Management, with bilingual fluency in English and Spanish required. Customer Success, Account Management, or Renewals experience is a plus. The ideal candidate demonstrates a proven track record of quota overachievement, strong communication skills at all organizational levels, exceptional organizational abilities, and the ability to thrive in a fast-paced, semi-autonomous environment. High energy, self-motivation, and comfort with high-volume email and outbound calling are essential.
