SlipstreamJobs tracks this role from the company's public career site. Apply directly on the employer's site.
Salary: USD 103,800 - 173,000 / annual
Veeam Software, the Data and AI Trust Company, is seeking a Renewals Account Manager for the Commercial/Named segment based in Alpharetta, GA. This role focuses on exceeding renewal and expansion quotas by proactively managing an annual pipeline of existing customers.
Key Responsibilities:
- Manage annual renewal pipeline by reaching out to customers months before support expiration to conduct technical health checks and customer experience assessments
- Proactively engage customers to educate them on new product features, drive renewals, and close upgrades and new license sales
- Identify key stakeholders at customer and partner organizations and understand their business priorities
- Cold call lapsed customers to reactivate support and drive renewals
- Work cross-functionally with Deal Desk, Legal, and Sales to prepare enterprise renewal agreements and special terms
- Negotiate renewal offers at the C-suite level
- Provide accurate forecasting, business analysis, and actionable insights
- Assist customers with licensing transfers, support ticket escalation, and resolution
- Support Veeam's channel partners in closing renewals and additional licenses
- Maintain impeccable Salesforce hygiene and accurate activity records
- Manage inbound renewal inquiries through various renewal portals
- Meet daily/weekly SLAs and maintain high customer satisfaction ratings
About Veeam:
Headquartered in Seattle with offices in 30+ countries, Veeam protects over 550,000 customers worldwide. The company specializes in data resilience and data security posture management, serving as the market leader in both areas.
Requirements:
- Minimum 3+ years relevant work experience in Sales or Account Management
- Bilingual fluency in English and Portuguese (required)
- Customer Success Account Management or Renewals experience (preferred)
- Proven track record of quota overachievement and KPI attainment
- Ability to lead complex customer requests and escalations in a multi-functional environment
- Strong communication skills with demonstrated ability to influence at all organizational levels, including executive
- Exceptional organizational skills with ability to prioritize and multi-task
- Ability to work in semi-autonomous, fast-paced environment
- High-energy, self-motivated approach to handling high volume of email and outbound calls
