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Kaseya is a leading provider of AI-powered IT management and cybersecurity software serving Managed Service Providers (MSPs) and internal IT organizations globally. The company, founded in 2000 and backed by Insight Partners, supports customers in over 20 countries and manages 15+ million endpoints worldwide.
The Renewal Specialist will drive contract renewals across Kaseya's MSP customer base, focusing on increasing renewal rates, supporting retention, and identifying upsell opportunities. This is a go-to-market sales-oriented role requiring direct engagement with customers during the renewal process.
Key responsibilities include:
- Lead renewal conversations to increase renewal rates and identify upsell opportunities
- Collaborate with Account Management to identify risk factors and ensure smooth renewal execution
- Partner with General Managers and Product teams to share customer feedback and support negotiations
- Ensure accurate documentation and forecasting of renewals
- Build and maintain strong customer and partner relationships
- Continuously improve renewal processes to reduce churn
The ideal candidate has 2+ years of experience in renewals, account management, or customer success in B2B/SaaS environments, with direct experience managing software contract renewals. Preferred qualifications include end-to-end subscription renewal management, strong negotiation skills, experience with large complex customer portfolios, ability to identify expansion opportunities, and cross-functional collaboration capabilities.
