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Salary: USD 68,000 - 113,000 / annual
Reltio, an SAP Company, is seeking a Renewal Representative to manage a portfolio of standard renewal opportunities for assigned customer accounts. This role sits at the intersection of sales operations and account management, ideal for someone early in their sales career looking to build negotiation and account management skills in a fast-growing SaaS environment.
You will own the end-to-end renewal process for an assigned set of accounts, proactively reaching out to customers 90–120 days before renewal to confirm timing, understand requirements, and begin the renewal process. You'll prepare renewal proposals and quotes based on approved pricing and commercial guidelines, manage standard renewal transactions independently, and partner with senior team members on complex or non-standard renewals. Your responsibilities include reviewing existing contracts and order forms to understand deal structure, validating commercial terms (ARR, pricing, discounts, contract duration), and using Excel to calculate and verify renewal pricing and deal economics.
Beyond renewals, you'll identify cross-sell, upsell, and add-on opportunities during customer interactions and partner with Account Executives and Customer Success Managers on appropriate follow-up. You'll maintain accurate renewal opportunities in Salesforce, develop forecasting discipline by regularly assessing timing, status, risks, and expected outcomes, and monitor assigned accounts for renewal risks—escalating concerns early to prevent churn. You'll also serve as a knowledgeable first point of contact for customer questions, routing technical issues to the appropriate team.
You'll work closely with Customer Success Managers, Account Executives, Sales Operations, Finance, and Legal to coordinate deal structure, pricing, customer communication, and obtain required approvals. Success means supporting timely renewals, identifying growth opportunities, keeping customers satisfied and informed, and developing a strong working knowledge of SaaS subscription agreements, renewal structures, and key metrics like ARR, NRR, churn, and retention.
Reltio's Context Intelligence Platform turns fragmented data into trusted, connected context so AI agents and systems can act with expert-level judgment at enterprise scale. The company is trusted by more than 200 of the world's largest brands across life sciences, financial services, healthcare, and technology. Reltio was founded on a distributed workforce and offers flexible work arrangements.
**Requirements:**
- Bachelor's degree or equivalent combination of education and relevant professional experience
- 1–2 years of related experience in renewals, sales, account management, customer success, sales operations, deal desk, or another customer-facing or commercial role, preferably within a SaaS or technology environment
- Strong customer service and relationship-building skills; ability to communicate professionally and establish credibility with customers and internal stakeholders
- Strong written and verbal communication skills
- Strong organizational and time-management skills; ability to manage multiple customer renewals, deadlines, and priorities simultaneously
- Analytical and problem-solving skills with strong attention to detail; ability to identify discrepancies, risks, and potential issues and escalate appropriately
- Proficiency in Microsoft Excel, including creating and modifying formulas, working with large data sets, performing calculations, and analyzing customer, pricing, or financial data
- Basic understanding of SaaS business models and deal structures (ARR, annual and multi-year subscriptions, pricing, discounts, price increases, contract terms, expansion/contraction)
- Basic knowledge of or exposure to SaaS contracts and order forms; ability to identify and understand key commercial terms (contract term, renewal date, notice requirements, pricing, quantities, payment terms, renewal provisions)
- Ability to understand financial and commercial components of a renewal and apply established methods to calculate or validate pricing, increases, discounts, and contract values; ability to recognize non-standard or problematic terms and escalate
- Basic understanding of SaaS renewal and retention concepts and metrics (ARR, NRR, churn, contraction, retention)
- Ability to work cross-functionally with Sales, Customer Success, Finance, Legal, Sales Operations, and other internal teams
- Comfortable learning and working across multiple business systems and tools (CRM, quoting, forecasting, contract management platforms)
- Self-motivated, curious, and eager to develop commercial, negotiation, and SaaS contracting expertise
**Nice to Have:**
- Previous experience supporting or managing customer renewals, contracts, quotes, orders, or other commercial transactions
- Experience in a B2B SaaS or technology environment
- Experience with Salesforce CRM or comparable CRM platform
- Experience with CPQ or other quoting, forecasting, or contract management tools
- Exposure to customer negotiations involving pricing, renewals, contract terms, or commercial discussions
- Familiarity with SaaS pricing and packaging models and common subscription contract structures
- Experience working with Sales, Customer Success, Finance, Legal, Deal Desk, or Sales Operations teams
