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Kong is seeking a Renewal Account Manager to own and manage the renewal process for an assigned portfolio of customers. In this role, you will proactively engage with customers before their renewal dates to discuss contract terms, value realization, and future needs. You'll prepare and present renewal quotes, proposals, and contracts using Salesforce and other tools, collaborating closely with Customer Success Managers (CSMs) and Solutions Engineers (SEs) to address customer questions and technical requirements.
Key responsibilities include identifying and mitigating at-risk renewals by developing retention strategies, negotiating contract terms and pricing to achieve win-win outcomes, and identifying upsell and cross-sell opportunities during the renewal cycle. You'll leverage customer health data and usage metrics to inform your approach, and provide feedback to management on trends, challenges, and process improvement opportunities.
You should bring experience in account management, renewals, or customer success within a SaaS or technology environment. Strong organizational skills are essential for managing multiple accounts and prioritizing effectively. You'll need excellent communication and negotiation abilities with a genuine customer-centric mindset. Proficiency with CRM systems like Salesforce is required, with familiarity in renewal-specific tools as a plus. An analytical approach to interpreting customer data, combined with the ability to collaborate across departments and work independently, will set you up for success.
Kong Inc. is a leading developer of API and AI connectivity technologies, building infrastructure for the agentic era. The company's unified API and AI platform, Kong Konnect, enables organizations to secure, manage, accelerate, govern, and monetize the flow of intelligence across APIs and AI models. Kong is trusted by Fortune 500 companies and startups alike.
