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Salary: USD 19 - 21 / hourly
Jerry is a tech-enabled insurance platform modernizing car and home insurance. This fully remote role sits within the Customer Operations team and blends sales and service responsibilities—you'll determine your path during the interview process.
Key responsibilities include:
- Handling inbound calls from customers shopping for auto, home, motorcycle, and other policies, as well as existing policyholders requesting changes
- Identifying customer needs beyond their initial question: coverage gaps, applicable discounts, upcoming renewals
- Mastering Jerry's product and insurance panel to match customers with the right coverage
- Processing service requests (vehicle info, driver changes, lienholders, policy documents)
- Problem-solving to remove barriers to proper coverage
- Providing feedback to improve the product; suggestions ship quickly
You'll work in a fast-paced, team-oriented environment with flexible scheduling (5-day 8-hour or 4-day 10-hour weeks). Prior customer service, sales, or hospitality experience is a plus but not required. You need genuine friendliness, strong problem-solving and communication skills, and a solid work ethic.
Compensation for the sales path: $19–$21/hour plus uncapped commissions; top performers typically earn $100k+ annually. Full benefits include medical/dental/vision, 401(k) match, paid time off, paid parental leave, and stock options. Jerry provides work equipment and will pay for your P&C insurance license if needed.
Hiring is limited to residents of AZ, CA, CO, FL, GA, IL, MA, NC, NJ, NV, NY, OR, TN, TX, UT, VA (salaried) or AZ, FL, GA, NV, NY, NC, TN, TX, UT, VA (hourly), plus Ontario, Canada.
