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Salary: USD 19 - 21 / hourly
Jerry is an AI-powered insurance platform modernizing car, home, and motorcycle insurance. As an Inside Sales Associate on the Customer Operations team, you'll be the voice helping customers navigate insurance shopping and policy management. The role blends inbound sales and customer service, with a dual-track career path that lets you discover whether you're more sales or service-oriented during the interview process.
Your day-to-day includes taking inbound calls from customers shopping policies and existing policyholders requesting changes, answering questions about auto, home, motorcycle, and other coverage types. You'll develop deep product knowledge across Jerry's panel of insurance carriers, identifying which policies fit each customer's needs. You'll spot coverage gaps, highlight available discounts, flag upcoming renewals, and process service requests (vehicle info, driver changes, lienholders, policy documents). Problem-solving is core: you remove barriers between customers and the right coverage. Your feedback directly shapes the product—the company has a short feedback loop, so your suggestions actually ship.
The work is fast-paced, high-energy, and team-oriented. You don't need prior insurance experience; customer service, sales, or hospitality background is a plus but not required. You need genuine friendliness, a positive attitude, strong work ethic, problem-solving skills, and clear communication. The company offers flexible scheduling (5-day 8-hour or 4-day 10-hour weeks), full remote work with equipment provided, and will pay for your P&C insurance license if you don't have one. Compensation is $19–$21/hour plus uncapped commissions; top performers typically earn $100k+ annually. Benefits include medical/dental/vision, 401(k) match, paid time off, paid parental leave, and equity (stock options).
