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Salary: USD 192,000 - 270,000 / annual
Intercom is seeking a Relationship Manager for its Mid Market segment in Latin America. This is a key growth role focused on expanding Intercom's presence across the LATAM region, managing existing client relationships, and driving expansion opportunities.
You will own a book of business in LATAM, balancing hunter and nurturer responsibilities. Key responsibilities include developing and maintaining strong relationships with existing clients, identifying upselling and cross-selling opportunities, creating tailored product demonstrations, and partnering with regional partners on co-sell initiatives. You'll provide accurate revenue forecasts, maintain visibility on pipeline performance, and represent the customer voice to cross-functional teams including Marketing and Product.
Additional responsibilities include networking within accounts to influence key stakeholders, participating in virtual and in-person events, negotiating contracts with procurement, and contributing to the development of best practices across the enterprise sales organization. You'll work closely with Customer Success, Sales Engineers, and Account Executives to ensure clients receive maximum value from Intercom's products.
The role requires 4+ years in a closing sales role and 2+ years selling similar SaaS products. Fluency in Portuguese is required; Spanish fluency is preferred. You should have a strong track record of hitting and exceeding quota, exceptional communication and presentation skills, and a genuine interest in AI's role in transforming customer service and experience. The ideal candidate exhibits a growth mindset, intellectual curiosity, and the ability to operate effectively in a fast-moving organization across diverse industries and company sizes. Willingness to travel in-market is expected.
