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Flix is seeking a Regional Operations Manager to lead operational performance across assigned bus partners in Mexico. You will be responsible for ensuring safe, reliable, and high-quality execution of Flix services while driving operational excellence and supporting network growth.
Key Responsibilities:
- Lead operational performance of assigned bus partners, ensuring compliance with Flix standards and achievement of operational KPIs
- Build strong partnerships through continuous coaching, training, and operational support to bus partners, drivers, and operational stakeholders
- Coordinate cross-functional initiatives with Customer Service, Network Planning, Legal, Finance, and other internal teams
- Monitor service quality through operational KPIs, field inspections, audits, and performance reviews, driving continuous improvement
- Manage operational incidents, regulatory compliance, and corrective action plans to ensure safe and reliable operations
- Source, evaluate, and manage operational suppliers while supporting new route launches, fleet readiness, and network expansion
- Analyze operational performance using Flix systems and reporting tools to identify improvement opportunities and optimize processes
FlixBus offers a dynamic work environment with competitive pay, strong growth opportunities, and a tech-driven approach to making travel more accessible, sustainable, and affordable. The company provides travel perks (12 free Flix vouchers plus 12 discount vouchers), hybrid work flexibility with up to 60 days remote per year, wellbeing support including confidential counseling, learning and development opportunities, and a mentoring program.
Requirements:
- Bachelor's degree in Business Administration, Logistics, Industrial Engineering, Transportation, or related field
- 4+ years of experience in operations, transportation, logistics, mobility, or service operations management
- Experience managing external partners, suppliers, or operational stakeholders while driving performance and accountability
- Strong analytical skills with experience using operational KPIs, Microsoft Excel, and reporting tools
- Excellent communication, stakeholder management, and problem-solving skills with ability to influence without direct authority
- Ability to work independently in fast-paced environment, manage multiple priorities, and travel frequently across assigned region
- Proficiency in English
- Preferred: Experience in passenger transportation, mobility, fleet operations, regulatory compliance, Lean/Continuous Improvement methodologies
