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Stord is a rapidly growing commerce-enablement platform that powers fulfillment, warehousing, transportation, and software solutions for leading DTC and B2B brands. The company manages over $10 billion in commerce annually and is on track to double revenue in the next 18 months.
The Regional Learning Manager will design, deploy, and continuously improve training programs across a portfolio of fulfillment centers in the West region, with a primary base in Reno or Las Vegas, Nevada. This role bridges corporate learning strategy with warehouse floor operations, ensuring associates, leads, and site leaders have the skills and knowledge to operate safely, efficiently, and consistently.
Key responsibilities include:
**Program Delivery & Site Support**: Own end-to-end training experiences across all regional fulfillment sites, including new hire onboarding for exempt and non-exempt employees, cross-training, and leadership development. Partner with Site Leaders, Network Support Leaders, and Operations Leaders to diagnose performance gaps and design targeted learning programs. Conduct in-person and virtual training sessions, train-the-trainer certifications, and floor-level coaching. Monitor training completion, certification status, and skill proficiency; escalate risks proactively.
**Curriculum & Content**: Localize and roll out corporate-standard curricula (safety, equipment operation, WMS/systems training, quality standards) to fit site and client-specific processes. Identify content gaps and build or update materials including SOPs, job aids, e-learning modules, and videos. Maintain consistency of training standards across the region while allowing site-level flexibility.
**Data & Continuous Improvement**: Track key metrics including time-to-proficiency, training completion rates, safety incident correlation, and turnover/retention impact. Use performance data to prioritize which sites or roles need additional support. Report regional training health to L&D leadership and operations stakeholders regularly.
**Leadership & Trainer Development**: Recruit, coach, and certify site-level trainers and training leads. Build bench strength by developing frontline leaders' coaching and training capabilities. Act as a change agent during new site launches, peak season ramp-ups, and process/system rollouts.
Required qualifications: 4+ years in learning & development, training, or operations, with at least 2 years in fulfillment, warehouse, manufacturing, or distribution. Proven ability to design and deliver training programs across multiple sites or shifts. Strong partnership and communication skills with diverse audiences. Strong facilitation skills for both frontline associates and site leadership. Data literacy and willingness to travel 40–60% across the region.
Preferred: LMS platform experience, WMS systems familiarity, instructional design background, bilingual Spanish/English capability, and Lean/Six Sigma or continuous improvement experience.
