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BrainPOP, acquired by KIRKBI (the LEGO family investment company) in 2022, is a leading digital learning platform trusted by educators and parents worldwide. With presence in over two-thirds of U.S. school districts and an estimated annual reach of 25 million students, BrainPOP is transforming K-12 supplemental curriculum delivery.
As Regional Head of Growth and Success for the North Region (Northeast, Mid Atlantic, Midwest), you will report directly to the Chief Revenue Officer and drive revenue growth across new business acquisition, expansion, renewal, cross-sell, and upsell initiatives. You will lead and coach both customer success and sales teams—individual contributors and frontline managers—to achieve ambitious revenue targets while building deep relationships with district leaders.
Key responsibilities include:
Strategic Leadership: Define and execute end-to-end go-to-market strategy for Sales and Customer Success, translating business goals into actionable playbooks. Design a holistic customer journey strategy that bridges acquisition and retention, optimizing upsell/cross-sell playbooks to maximize Net Revenue Retention. Develop strategic segment and territory plans while staying close to the field, analyzing market trends and customer feedback to refine positioning. Leverage expertise in educational standards and pedagogy to understand customer needs and align BrainPOP products accordingly.
Team Development & Coaching: Lead teams to achieve quarterly and annual revenue goals. Monitor and hold teams accountable for daily, weekly, monthly, and quarterly sales and success activities. Establish a continuous learning culture with real-time, actionable feedback on discovery, negotiation, and renewal strategies. Coach and mentor representatives through joint customer calls, pipeline reviews, and tailored development plans. Use conversational intelligence tools (e.g., Gong) and performance metrics to identify skill gaps and design targeted coaching frameworks.
Revenue & Forecasting: Own end-to-end forecasting across Sales and Customer Success, collaborating with cross-functional teams to align pipeline data, mitigate churn risks, and ensure consistent quarterly revenue attainment. Partner with Revenue Operations and Implementation to develop key metrics and dashboards for account health monitoring.
Team Operations: Leverage Salesforce expertise to ensure healthy opportunity management and pipeline hygiene. Develop deep product knowledge and partner with sales enablement to ensure compelling presentations and demos. Collaborate with peer Regional Heads and internal teams toward operational excellence. Coach teams on approved AI tools to maximize efficiency.
The role is based in BrainPOP's NYC headquarters or remote within the North region, with 50-70% regional travel to customer sites, plus occasional travel to NYC HQ and conferences.
