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Salary: USD 60,000 - 0 / annual
Via is transforming transportation through technology, with a mission to improve daily commutes and reduce environmental impact. As Quality and Safety Manager, you will oversee safety, service quality, and operational efficiency for transit services in West Palm Beach.
You will supervise and train drivers, manage on-the-road performance, respond to incidents, and maintain service standards. The role requires significant field presence—approximately 85% on-the-road supervision and 15% training/administrative work, with an expectation of 4-5 days per week in the field.
Key responsibilities include:
- Conduct on-the-road supervision through ride-alongs and shadowing to ensure compliance with safety and service standards
- Monitor and evaluate driver interactions and adherence to safety protocols, providing constructive feedback and coaching
- Partner with the Field Manager to deliver continuous training (initial, remedial, and refresher courses)
- Deliver hands-on coaching on best practices, safety procedures, and service expectations
- Lead post-accident and post-incident protocols, serving as the Designated Employer Representative (DER) for DOT compliance
- Act as primary point of contact for urgent operational issues, implementing real-time solutions to ensure service continuity
- Review and assess complaint reports, driver feedback, and training documentation
- Conduct training needs assessments and implement improvements
Requirements:
- Experience in transit supervision, transportation management, or similar field preferred
- Strong leadership skills with ability to mentor and guide drivers
- Excellent problem-solving skills and ability to make quick, effective decisions in dynamic situations
- Strong communication skills for effective feedback delivery and conflict resolution
- Knowledge of DOT regulations, safety standards, and ADA/paratransit compliance is a plus
