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GenLogs is a transportation-technology company building next-generation truck intelligence through a proprietary data network. The company delivers real-time, high-fidelity insights into commercial truck movement for supply-chain customers and public sector agencies, with a mission to strengthen America's logistics backbone, combat freight fraud and cargo theft, and provide visibility into commercial motor vehicle activity across major freight corridors.
You will own and build the customer success function for GenLogs' public sector customers, responsible for the entire lifecycle from onboarding through adoption, retention, expansion, and renewal. You'll serve as the primary bridge between government agencies using GenLogs daily and the product, engineering, and go-to-market teams. Your initial focus will support law enforcement teams working on counter-narcotics, counter-theft, and counter-human trafficking missions.
This is a leadership and mission-driven role. You'll establish playbooks, standards, and build the team that scales customer success over time. Responsibilities include managing key public sector accounts, driving adoption in complex high-stakes environments, identifying solutions and use cases customers haven't considered, ensuring fast time-to-value, and shaping GenLogs' product roadmap based on customer needs.
You'll report to the Head of Public Sector and collaborate daily with the public sector team, customer success team, and product/engineering teams. Externally, you'll coordinate with public sector partners at local, state, and federal levels and support government agencies relying on GenLogs.
The ideal candidate has proven B2B SaaS or enterprise account management experience, understands the complexities of driving adoption with enterprise or public sector clients, and can overcome friction to deliver value in high-stakes environments.
