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ServiceTitan is seeking a ProProduct Sales Development Representative to drive adoption of advanced Pro modules among existing customers. This role focuses on identifying upsell and cross-sell opportunities within the current customer base and building qualified pipelines for Account Executives.
Key Responsibilities:
- Execute high-volume outbound engagement (~30 calls/day) and personalized email campaigns to existing customers
- Conduct discovery calls to identify unmet needs and demonstrate how Pro modules add value
- Build and maintain accurate sales pipelines, logging all activity in CRM systems
- Collaborate with Pro Account Executives to develop communication strategies and support deal closure
- Provide weekly campaign reporting and manage ad-hoc requests
- Act as liaison between customers, sales teams, and internal departments (Customer Success, Support)
- Travel domestically approximately 30% of the time for onsite customer visits
Required Qualifications:
- 2-4 years of sales or customer success experience, preferably in cross-sell/upsell roles
- Minimum 12 months of outbound calling experience
- Strong phone communication skills with professional demeanor
- Ability to handle objections and articulate value propositions clearly
- Tenacious work ethic with high social intelligence and team-player mentality
- Resourcefulness and adaptability in fast-paced environments
- Ability to travel domestically 30% of the time
ServiceTitan offers extensive coaching from managers and enablement coaches, with clear career advancement opportunities in sales. The role is hybrid; those within ~40 miles of a hub office are required to work onsite 1-2 days per week. Note: Candidates may be considered for SDR roles across ServiceTitan and subsidiaries (Aspire, FieldRoutes, Convex).
