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ServiceTitan is seeking a ProProduct Sales Development Representative to drive adoption of advanced Pro modules among existing customers. This role focuses on identifying upsell and cross-sell opportunities within the current customer base, demonstrating how add-on products enhance ROI and operational value.
You will build and manage a strong sales pipeline through high-volume outbound engagement—approximately 30 calls per day plus personalized emails. Your responsibilities include conducting discovery calls, identifying unmet customer needs, crafting genuine relationships, and booking demonstrations with Pro Account Executives. You'll work collaboratively with the Pro Sales team, Customer Success, and Support to develop communication strategies and support deal closure through detailed discovery documentation.
Key responsibilities include pipeline generation, strategic customer rapport building, value discovery conversations, administrative accuracy in CRM logging, weekly campaign reporting, and acting as a liaison between customers and internal teams. You'll also conduct approximately 30% domestic travel for onsite customer visits.
The role requires 2–4 years of sales or customer success experience, with at least 12 months of outbound calling experience. You should demonstrate strong phone communication skills, resilience in handling objections, tenacious work ethic, high social intelligence, and adaptability in a fast-paced environment. A team-player mentality and passion for top performance are essential.
ServiceTitan offers extensive coaching and development from managers and enablement coaches, clear career advancement opportunities in sales, and a culture emphasizing continuous learning. The hybrid schedule requires 1–2 days per week in office if located within approximately 40 miles of a Hub office. Note: Your application may be considered for SDR roles across ServiceTitan and its subsidiaries (Aspire, FieldRoutes, Convex), with final placement determined during the hiring process.
