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ServiceTitan is seeking a Product Development Representative to drive adoption of advanced Pro modules among existing customers. This is a hybrid sales role based in New Jersey with 1-2 days per week in-office for those within ~40 miles of a hub, plus 30% domestic travel for onsite customer visits.
You will be responsible for building a strong sales pipeline by engaging existing ServiceTitan customers and demonstrating the value of add-on products. Key responsibilities include managing inbound leads from marketing and customer requests, conducting high-volume outbound engagement (approximately 30 calls per day) with personalized email outreach, and booking overview calls and demonstrations for Pro Account Executives.
The role requires strategic rapport-building with customers to facilitate discovery of unmet needs and pain points, then articulating how Pro modules deliver value. You'll work closely with Pro Account Executives to develop communication plans, provide detailed discovery notes to support deal closure, and maintain accurate activity logging in CRM systems. You'll also assist with weekly reporting on active campaigns, manage ad-hoc requests, and serve as a liaison between customers and internal teams including Pro Sales, Customer Success, and Support.
Required qualifications include 2-4 years of sales or customer success experience, specifically in cross-sell or upsell capacity, plus 12+ months of outbound calling experience. You must have strong interpersonal skills, resilience in handling objections, a tenacious work ethic, high social intelligence, and the ability to thrive in a fast-paced environment. The role offers extensive coaching and development from managers and enablement coaches, with clear opportunities to build a long-term sales career.
Note: Applications are considered for all SDR opportunities across ServiceTitan and subsidiaries (Aspire, FieldRoutes, Convex), with final placement determined by business need and fit.
