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ServiceTitan is seeking a Product Development Representative (PDR) to drive adoption of advanced Pro modules among existing customers. This is a hybrid sales role focused on cross-sell and upsell within the ServiceTitan customer base.
In this position, you will build and manage a strong sales pipeline by engaging current customers through both inbound and outbound channels. You'll conduct approximately 30 outbound calls per day, manage inbound leads from marketing and customer requests, and facilitate discovery conversations to identify unmet needs. Your goal is to demonstrate how Pro modules can enhance customer ROI and book overview calls with Pro Account Executives.
Key responsibilities include:
- Pipeline generation through strategic customer engagement and value discovery
- High-volume outbound calling (~30/day) and personalized email outreach
- Building genuine rapport with customers to facilitate discovery of pain points
- Collaborating with Pro Account Executives to develop communication plans and support deal closure
- Maintaining accurate activity logs and CRM records
- Weekly reporting on active campaigns and ad-hoc requests
- Acting as liaison between customers and internal teams (Sales, Customer Success, Support)
- Domestic travel approximately 30% of the time for onsite customer visits
You should have 2-4 years of sales or customer success experience, with at least 12 months of outbound calling experience. Strong interpersonal skills, resilience in handling objections, and a tenacious work ethic are essential. You'll thrive in a fast-paced environment and be motivated by continuous learning and top performance.
ServiceTitan offers extensive coaching and development from managers and enablement coaches, with clear career advancement opportunities in sales. The role is hybrid; if you're within ~40 miles of a Hub office, you'll be required to work in-office 1-2 days per week.
Note: Your application will be considered for all SDR opportunities across ServiceTitan and its subsidiaries (Aspire, FieldRoutes, Convex), with final placement determined by business need and fit.
