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ServiceTitan is seeking a Product Development Representative to drive adoption of advanced Pro modules among existing customers. This is a hybrid sales role based in Chicago with 1-2 days per week in-office for those within ~40 miles of the hub.
You will focus on identifying and engaging current ServiceTitan customers to demonstrate how Pro add-on products can enhance their ROI and operational value. Your primary responsibilities include building a strong sales pipeline through strategic customer engagement, managing both inbound leads and high-volume outbound calling (approximately 30 calls per day), and conducting personalized email outreach. You'll work closely with Pro Account Executives to develop communication strategies, provide detailed discovery notes to support deal closure, and maintain accurate activity logging in CRM systems.
Key responsibilities include pipeline generation through customer demonstrations and overview call bookings, inbound and outbound lead management, building genuine customer relationships to facilitate discovery conversations, identifying unmet needs and articulating how Pro modules solve customer pain points, collaborating with sales and customer success teams, maintaining administrative excellence in data entry, and supporting weekly reporting on active campaigns.
You should bring 2-4 years of sales or customer success experience, with a specific background in cross-sell or upsell functions. At least 12 months of outbound calling experience is required. You must be comfortable with 30% domestic travel for onsite customer visits. Strong interpersonal and phone communication skills are essential, along with resilience in handling objections and articulating value propositions. The ideal candidate demonstrates a tenacious work ethic, high social intelligence, passion for sales excellence, team-player mentality, and adaptability in a fast-paced environment.
ServiceTitan offers focused coaching and development from managers and enablement coaches, with clear pathways for building a long-term sales career. Note: Applications are considered for all SDR opportunities across ServiceTitan and subsidiaries (Aspire, FieldRoutes, Convex), with final placement determined by business need and fit.
