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Salary: EUR 50,000 - 70,000 / annual
ProcessUnity is a Third-Party Risk Management (TPRM) software company that helps organizations manage cybersecurity threats and vendor risk through its platform, data services, and AI capabilities. We are seeking an Implementation Project Manager to join our Professional Services team in London, covering the EMEA region.
In this role, you will lead the implementation of ProcessUnity's risk and compliance platform for new and existing customers. You will serve as the primary point of contact during implementation, managing multiple high-profile client projects simultaneously while ensuring timely delivery, budget adherence, and customer satisfaction.
Key responsibilities include:
- Lead and oversee multiple complex client implementations and internal projects from initiation through successful delivery
- Serve as the primary stakeholder contact, building strong relationships and ensuring long-term customer success
- Develop comprehensive project plans with clear tasks, dependencies, timelines, and budgets
- Understand customer requirements and translate them into strategic guidance aligned with system capabilities
- Proactively track and communicate project goals, risks, timelines, and budgets to internal and external stakeholders
- Collaborate with Implementation Consultants to ensure seamless execution
- Lead regular status meetings and executive touchpoints with customers
- Manage scope changes and develop contingency plans to mitigate risks
- Apply project management best practices and business acumen to deliver high-quality outcomes
- Contribute to developing best practices and methodologies for future implementations
- Participate in product training and knowledge transfer to deepen expertise
Requirements:
- Bachelor's degree (highly preferred)
- 2–5 years of project management experience, specifically leading complex, customer-facing software implementation projects for external clients
- Extensive experience with large-scale software implementations for external clients (not internal IT)
- Proven ability to manage multiple high-priority projects simultaneously, delivering on time, within budget, and meeting customer expectations
- High analytical and emotional intelligence with strong relationship-building skills
- Technical aptitude to understand platform capabilities and align them with customer business needs
- Ability to translate business requirements into actionable project plans
- Desire to continuously learn and integrate new skills and technologies
