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Salary: USD 136,000 - 187,000 / annual
Harvey is an AI platform transforming legal and professional services through frontier agentic AI, enterprise-grade infrastructure, and deep domain expertise. The company is at a significant inflection point with strong product-market fit and world-class investor backing.
You will serve as Program Manager for Customer Engagement, owning a broad portfolio of initiatives spanning events, executive engagement, loyalty programs, and strategic projects. This is a highly cross-functional role requiring execution excellence in fast-moving environments.
Key Responsibilities:
Program Management & Cross-Functional Execution: Own end-to-end delivery of multiple concurrent initiatives, translating strategic objectives into detailed project plans with clear milestones, owners, timelines, dependencies, and deliverables. Drive alignment and accountability across cross-functional stakeholders, proactively managing competing priorities, identifying risks, resolving blockers, and ensuring nothing falls through the cracks. Lead projects, tracking, and documentation across the broader team, often building the operational framework for initiatives without an existing playbook.
Customer Marketing, Community Events, & Experiences: Lead planning and execution of customer-facing programs, including community events, roundtables, activations, and strategic partnerships. Help develop, launch, and operationalize new customer loyalty, recognition, gifting, and engagement initiatives. Manage program logistics, budgets, vendors, external partners, and production to deliver high-quality experiences.
Strategic Initiatives & Program Operations: Drive execution of research and thought leadership initiatives, coordinating internal teams, external partners, timelines, and deliverables. Own internal customer engagement initiatives, including customer participation in advocacy activities. Establish scalable project management processes, trackers, workflows, and reporting to improve visibility, accountability, and operational efficiency as the function grows.
Requirements:
- 5–8+ years of experience in customer marketing, program management, experiential marketing, strategic operations, or related roles, ideally at a high-growth SaaS or technology company
- Exceptional project management and organizational skills, with demonstrated ability to independently own and deliver complex, multi-stakeholder initiatives from inception through completion
- Strong cross-functional leadership and stakeholder management skills, with the ability to influence without direct authority and work effectively with senior internal and external stakeholders
- High ownership, sound judgment, and a bias toward action; ability to anticipate challenges, proactively solve problems, and drive projects forward with minimal oversight
- Familiarity with tools such as Notion, Asana, Airtable, or similar project management platforms
About Harvey
Legal / Compliance / Risk; AI / Data / Infrastructure — AI platform for legal and professional services work.
