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Salary: USD 135,000 - 159,000 / annual
Plug is a marketplace for used electric vehicles, founded in 2023 by former Tesla executives. The company has facilitated $150M in EV sales and raised a $20M Series A led by Lightspeed Venture Partners. Plug's Operations team runs the marketplace end-to-end, covering payments, listings, logistics, and commercial intake.
This Program Management role sits at the strategic layer above day-to-day operations. You will own the Operations team's KPIs, lead strategic operational projects (such as verticalizing operational infrastructure), and serve as a utility player wherever the business needs it most. You'll work directly with the Sr. Director of Marketplace Operations and the executive team.
Key responsibilities include:
**Lead Strategic Operational Projects**
- Design and execute strategies to move core KPIs, from process fixes to new operating models
- Lead the effort to verticalize operational infrastructure, bringing more of the transaction lifecycle in-house
- Partner cross-functionally with Operations, Finance, and Product to scope, build the case for, and ship high-priority operational initiatives
- Work directly with the exec team and functional leads to translate strategy into execution
**Operate as a Utility Player**
- Serve as a right hand to Operations leadership, stepping in wherever the business needs it most
- Act as a thought partner to Operations leadership, bringing outside frameworks and fresh thinking
- Drive follow-through on action items from WBRs and leadership meetings
- Triage incoming fires and ambiguous asks, determining ownership and urgency
- Take on work that falls outside clean job descriptions
**Own Operational KPIs and Run Operations WBR**
- Define and track metrics that matter most (inventory turn time, cash conversion, etc.)
- Build dashboards for self-serve visibility into performance
- Dig into anomalies and trends to find the "why" behind numbers
- Own the Operations team's WBR cadence end-to-end: pull numbers, build narrative, drive alignment
- Keep the WBR and KPI set sharp as the business evolves
The role offers real ownership, high autonomy, and a direct line to company outcomes. You'll sit close to the business, synthesize data into clear narratives, push teams to make decisions, and build the initiatives that make those decisions real.
**Requirements**
- 7+ years in operations or strategy, ideally in high-growth or startup environments
- Recently completed MBA or equivalent practical experience, ideally with management consulting background
- Thrives in ambiguity with a bias toward action; able to build and execute operating playbooks from scratch
- Cross-functional collaborator with experience driving alignment across Sales, Operations, Finance, and Product
- Preference for candidates with experience leveraging AI tools for analysis, reporting, and research
