SlipstreamJobs tracks this role from the company's public career site. Apply directly on the employer's site.
Salary: USD 84,200 - 121,000 / annual
Abnormal AI is seeking a Professional Services Consultant to join the Self-Serve Professional Services team, supporting post-sales technical deployment for mid-market and commercial accounts. This role focuses on fast, asynchronous implementation rather than high-touch consulting engagements.
You will own a large, high-turnover portfolio of concurrent self-serve deployments, targeting a 12-day time-to-value for each customer. Drawing on knowledge of enterprise mail flow and email security, you'll guide customers through activation of Abnormal's suite (Inbound Email Security, Account Takeover Protection, AI Security Mailbox, Email Productivity, and add-ons) across Microsoft 365 and Google Workspace environments.
Key responsibilities include:
- Driving fast time-to-value at scale across dozens of concurrent deployments
- Running efficient, largely asynchronous deployment motions using structured communication, templated guides, and self-service enablement
- Monitoring and triaging deployment health daily, classifying accounts by status and prioritizing attention
- Troubleshooting common deployment blockers using internal runbooks and escalating non-standard issues to Senior PS Consultants, Support, or Engineering
- Guiding customers to activate all purchased products and adopt best practices
- Proactively identifying and escalating blockers and coverage gaps
- Working cross-functionally to keep account teams aligned on status, risks, and next steps
- Maintaining quality standards and strengthening the Professional Services customer-satisfaction program
The ideal candidate is energized by speed and scale, thrives in fast-moving environments, and excels at managing high-volume, concurrent work with tight deadlines.
REQUIREMENTS:
- 2+ years in technical support or Professional Services consulting, delivering enterprise-grade, cybersecurity-related SaaS platforms in a high-growth environment
- Skilled in deploying and managing SaaS products across large portfolios of customer environments, spanning cloud platforms such as Azure and Google Cloud
- Understanding of networking basics, security protocols, and email security concepts (SPF, DKIM, DMARC)
- Strong technical analysis skills to diagnose and resolve complex deployment issues quickly with limited information
- Ability to communicate complex technical steps clearly and actionably for non-technical customers in writing
- Proven ability to manage large, high-turnover volumes of concurrent projects, prioritize ruthlessly, and consistently hit fast deadlines
- Experience using AI tools to templatize repeatable work
- Genuine curiosity about customers' underlying needs and ability to communicate transparently when demands compete
NICE TO HAVE:
- Experience in high-volume, digital, or tech-touch delivery models
- Comfort working directly in Salesforce/CRM and customer-success platforms (e.g., Gainsight)
- Knowledge of API use and integration processes
- BS degree in Computer Science, Information Systems, or related field
