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Datacor is the leading provider of software solutions—including ERP, CRM, Asset Tracking, Simulation, and Formulation—to the process manufacturing industry. The company is on a mission to equip manufacturers with thoughtful, intuitive products that solve their most difficult operational challenges. Datacor's customers produce essential goods that sanitize, fertilize, beautify, clean, and recycle the world.
As a Product Support Specialist, you will be the face of Datacor for our customers, providing Tier One technical support and helping them maximize the value of our software platform. This is a hybrid role based in Hammond, Louisiana.
Key Responsibilities:
- Deliver Tier One technical support via phone, email, and ticketing systems; handle customer support calls, emails, and feature requests while building strong relationships with customers
- Assist new and existing customers with software projects, including custom report building and custom app configuration
- Create, contribute to, and maintain technical documentation to support customer success
- Collaborate with Client Services and Development teams to identify opportunities for improving internal and customer-facing tools
- Conduct research, troubleshoot issues, and document findings to drive resolution
This role is technical in nature and requires strong analytical, database, and problem-solving skills. You will work closely with cross-functional teams to improve the product and customer experience.
Requirements:
- 2–5 years of experience writing SQL queries, conducting data manipulation, and data scrubbing
- Strong research skills to collect information, troubleshoot, and document issues
- Minimum intermediate proficiency with Microsoft Excel
- Demonstrated experience in customer support, technical support, and project management
- Excellent verbal and written communication skills
- Strong analytical and problem-solving abilities
- Strong organizational and time management skills
- Previous experience in Software as a Service (SaaS) environments
