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PDI Technologies is seeking a Product Owner III to manage multiple simultaneous projects within the Loyalty engine ecosystem. This is a critical individual contributor role on an Agile development team responsible for delivering high-quality, high-value features and functions for the Loyalty business.
You will shape product features and requirements while working closely with Agile engineering teams, Product Managers, customers, and business stakeholders. Key responsibilities include:
• Align with and contribute to the Loyalty product vision, roadmap, and priorities
• Work with Support to understand and prioritize customer-reported issues
• Translate business needs from system users (customers, partners, consulting) into actionable user stories
• Apply technical astuteness and proactivity to drive closure and optimize development team throughput
• Use AI-assisted tools and workflows to accelerate requirements analysis, documentation, and backlog preparation
• Serve as a product evangelist with Product Managers and Business teams, sharing platform best practices
• Develop documentation for new Loyalty features, including UI mockups, process flows, and data sequence diagrams
• Attend sprint planning meetings and define sprint goals with the team
• Guide Agile teams in breaking down user stories and defining acceptance criteria
• Ensure the product backlog is prioritized and balanced between new product work and maintenance
• Collaborate with engineering during sprints to review output and answer questions about desired functionality
• Conduct backlog refinement meetings, sprint reviews, and product demos
• Manage the product backlog in ALM tools such as Jira or Azure DevOps
• Author and publish product release notes and customer notifications
• Own release planning for Loyalty initiatives
This role is expected to use AI tools and processes as a core part of how work gets done, accelerating requirements-gathering, documentation, and story breakdown so the team can move faster without sacrificing quality.
REQUIREMENTS:
• 2–5 years of experience as a Business Analyst, Product Manager, Product Owner, or similar role, including at least 2 years working as an Agile Product Owner
• Ability to connect technical system behavior (rules engines, transaction/redemption flows, integrations) with business goals for the Loyalty program
• Comfort working within a complex, rules-driven engine where changes can have wide-reaching downstream effects
• Experience with loyalty, rewards, promotions, or CRM platforms is a strong plus
• Fluent with — or genuinely eager to learn — AI-assisted product workflows (e.g., using AI tools to accelerate PRD drafting, backlog refinement, research synthesis, and documentation)
• Highly motivated self-starter with a desire to help others, take action, and seek out resources to excel
• Strong written and verbal communication skills, with the ability to translate technical concepts into non-technical terms and vice versa
• Ability to work independently as a contributing member of a high-paced, focused team, managing multiple priorities and competing deadlines
• Strong problem-solving and analytical skills, with the ability to work under pressure
• Ability to socialize ideas and influence decisions without direct authority
• Collaborative by nature, with a strong desire to dig in and learn independently and through asking questions
• Comfortable partnering with and reporting to leadership based in the U.S., with strong cross-time-zone communication habits
• Working knowledge of product and sprint backlog tracking, burn-down metrics, velocity, and work breakdown techniques
• Solid understanding of Agile software development processes and principles
• Bachelor's degree in business, computer science, or equivalent work experience
PREFERRED:
• Domain experience in Convenience Retail, ERP, Logistics, or Financial transaction processing solutions
