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Turnitin is seeking an experienced Product Marketing Manager to lead communications around data privacy, security, AI use, and accessibility across its portfolio of academic integrity and assessment solutions. This role bridges Product, Security, Privacy/Legal, AI, Accessibility, Sales, and Marketing teams.
You will translate complex technical and regulatory topics into clear, customer-friendly messaging that builds trust and helps institutions understand how Turnitin protects data, uses AI responsibly, and designs accessible products.
Key responsibilities include:
- Develop and maintain market-facing positioning and messaging for privacy, security, AI data use, responsible AI practices, and accessibility across the product portfolio.
- Clearly articulate how customer and user data is collected, processed, stored, protected, retained, and used within products, partnering with Privacy, Legal, Security, and Product teams.
- Own customer-facing communications explaining where and how AI is used, what data AI features access, and whether customer data is used to train or improve AI models.
- Maintain and continuously improve external-facing web content and resources about security, privacy, AI, data-use, and accessibility practices.
- Turn complex security architectures, privacy practices, AI technologies, accessibility standards, and regulatory requirements into language that customers, educators, administrators, procurement teams, and business leaders understand.
- Develop training, playbooks, FAQs, objection-handling guidance, presentations, and talk tracks for Sales, Customer Success, and customer-facing teams.
- Partner with Sales, Security, Privacy, Legal, and Product teams to address customer questions during evaluations, procurement processes, security reviews, and renewals.
- Establish and maintain approved messaging to ensure consistent communication across Product, Marketing, Sales, Customer Success, Legal, Privacy, and Security.
- Ensure new products and features—particularly those involving AI or new data uses—have appropriate trust, privacy, security, and accessibility messaging as part of launch readiness.
- Identify emerging topics that may create customer concerns and develop proactive communications.
- Monitor evolving expectations and regulations related to AI, privacy, security, and accessibility.
- Bring recurring customer questions and concerns back to internal teams to influence product decisions and roadmap priorities.
Ideal candidates have 5–7 years of product marketing, product management, technology marketing, or related B2B SaaS experience, preferably in education technology, enterprise software, or highly regulated/trust-sensitive environments.
