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Turnitin, a 25+ year-old global leader in academic integrity and assessment solutions, is seeking a Product Marketing Manager to own how the company communicates its approach to data privacy, security, AI use, and accessibility to customers and the market.
You will translate complex technical and policy topics into clear, credible, customer-friendly messaging that builds trust. This role sits at the intersection of Product, Security, Privacy/Legal, AI, Accessibility, Sales, and Marketing—requiring both technical depth and marketing acumen.
Key responsibilities include:
- Develop and maintain market-facing positioning and messaging for data privacy, security, AI data use, responsible AI practices, and accessibility across the product portfolio
- Clearly articulate how customer and user data is collected, processed, stored, protected, retained, and used within products, partnering with Privacy, Legal, Security, and Product teams
- Own customer-facing communications explaining where and how AI is used, what data AI features access, and whether customer data is used to train or improve AI models
- Maintain and continuously improve external-facing web content and resources on security, privacy, AI, data-use, and accessibility practices
- Translate complex security architectures, privacy practices, AI technologies, accessibility standards, and regulatory requirements into language customers and procurement teams understand
- Develop training, playbooks, FAQs, objection-handling guidance, presentations, and talk tracks for Sales, Customer Success, and customer-facing teams
- Partner with Sales, Security, Privacy, Legal, and Product teams to address customer questions during evaluations, procurement, security reviews, and renewals
- Establish and maintain approved messaging so all teams communicate consistently about trust and privacy topics
- Ensure new products and features—particularly those involving AI or new data uses—have appropriate messaging as part of launch readiness
- Identify emerging topics that may create customer concerns and develop proactive communications
- Monitor evolving expectations and regulations related to AI, privacy, security, and accessibility
- Represent the voice of the customer back to Product, Security, Privacy, Legal, and Accessibility teams
Success means customers quickly understand how Turnitin protects their data and uses AI responsibly, Sales and Customer Success teams confidently answer routine questions without escalation, and external communications consistently reinforce trust.
