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Turnitin, a 25+ year-old global leader in academic integrity and assessment solutions, is seeking an experienced Product Marketing Manager to own how the company communicates its approach to data privacy, security, AI use, and accessibility to customers and the market.
You will sit at the intersection of Product, Security, Privacy/Legal, AI, Accessibility, Sales, and Marketing—translating complex technical and policy topics into clear, credible, customer-friendly messaging that builds trust. This is a high-visibility role in a trust-sensitive, regulated education technology environment.
Key responsibilities include:
• Develop and maintain market-facing positioning and messaging for data privacy, security, AI data use, responsible AI practices, and accessibility across the product portfolio.
• Clearly articulate how customer and user data is collected, processed, stored, protected, retained, and used within products, partnering with Privacy, Legal, Security, and Product teams.
• Own customer-facing communications explaining where and how AI is used, what data AI features access, and whether customer data is used to train or improve AI models.
• Maintain and continuously improve external-facing web content and resources on security, privacy, AI, data-use, and accessibility practices.
• Translate complex security architectures, privacy practices, AI technologies, accessibility standards, and regulatory requirements into language customers and procurement teams understand.
• Develop training, playbooks, FAQs, objection-handling guidance, and talk tracks for Sales, Customer Success, and customer-facing teams.
• Partner with Sales, Security, Privacy, Legal, and Product teams to address customer questions during evaluations, procurement, security reviews, and renewals.
• Establish and maintain approved messaging to ensure consistent communication across Product, Marketing, Sales, Customer Success, Legal, Privacy, and Security.
• Ensure new products and features—especially those involving AI or new data uses—have appropriate trust, privacy, security, and accessibility messaging as part of launch readiness.
• Identify emerging topics that may create customer concerns and develop proactive communications before they become adoption or renewal barriers.
• Monitor evolving AI, privacy, security, and accessibility regulations and translate implications into product positioning and customer communication.
• Bring recurring customer questions and concerns back to internal teams to influence product decisions, policies, documentation, and roadmap priorities.
Success means customers quickly understand how Turnitin protects their data and uses AI responsibly, Sales and Customer Success teams confidently answer routine questions without escalation, and external communications consistently reinforce trust.
