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Decagon is a conversational AI platform enabling enterprises to deploy AI agents for customer support and operations across voice, chat, email, SMS, and other channels. Customers include Avis Budget Group, Block's Cash App and Square, Chime, Oura Health, and Hunter Douglas. The company is backed by a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures.
As Product Marketing Manager, you will own a defined product portfolio and competitive coverage, working closely with Product, Engineering, Sales, and Marketing teams. The role combines core product marketing with competitive strategy in a fast-moving AI category.
Key responsibilities include:
- Lead product positioning and launches by translating capabilities into clear messaging and differentiated positioning. Drive launch planning and execution, including announcement content, sales and marketing collateral, and enablement.
- Own competitive strategy for a portfolio of competitors. Collect competitive intelligence, develop talk tracks, maintain battlecards, lead competitive training, shape strategy in live deals, and use field learnings to refine positioning.
- Inform product direction through customer and market insights. Partner with Product on discovery to identify pain points and validate new use cases with customers and design partners.
- Support integrated marketing campaigns. Partner with Growth on content and campaigns that drive demand across different buyer personas, including adapting messaging for international expansion.
- Build scalable programs. Develop repeatable processes, templates, and AI workflows that help the team move quickly while maintaining quality as the company grows.
The company values Just Get It Done, Invent What Customers Want, Winner's Mindset, and The Polymath Principle. This is an in-office role in San Francisco, part of a collaborative PMM team with meaningful ownership and room to expand scope.
Requirements:
- 3–5 years of experience in product marketing or closely related role at a B2B SaaS or AI company selling to enterprises
- Clear communication and structured thinking; ability to distill complex ideas into compelling writing and presentations
- Ability to work with technical products and research, collaborate closely with Product and Engineering, and independently deepen technical understanding
- Initiative and cross-functional collaboration; ability to build processes that bring structure to ambiguity
- Extensive use of AI as a thought partner and execution tool
- Experience developing competitive messaging or supporting enterprise deals
Preferred:
- Experience building a competitive program
About Decagon
AI / Data / Infrastructure; SaaS / Enterprise Software — AI agents for customer support and enterprise operations.
