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Salary: USD 150,000 - 170,000 / annual
OneSkin is a longevity company founded by 4 PhDs, pioneering skin health and aging science. They create clinically effective, science-based products targeting the root causes of aging, including a proprietary peptide proven to reduce skin biological age in humans.
As Product Manager for Retention, you will own the entire post-purchase product experience and subscriber lifecycle. This is a full-ownership role spanning strategy definition, roadmap execution, and cross-functional collaboration with growth, data, product design, and development teams.
Key responsibilities include:
- Owning the retention program lifecycle: onboarding, subscription management, post-purchase education, and loyalty programs
- Optimizing early user experiences to help new customers reach their "aha!" moment and realize core product value quickly
- Building features and experiences (streaks, reminders, triggers, loyalty programs, personalized re-engagement campaigns) that integrate the product into daily customer routines
- Managing the subscriber account experience end-to-end, mapping customer journeys to eliminate friction and proactively mitigate churn
- Leading subscription platform strategy using data-driven decision-making and cohort-based analytical frameworks to evaluate, select, and optimize subscription systems
- Formulating clear, testable hypotheses to isolate retention bottlenecks and structuring disciplined A/B tests to validate assumptions and iterate rapidly
- Proactively owning data health to catch and resolve breakages before they impact business reporting
- Leveraging AI tools and emerging technologies to automate repetitive work and analyze large datasets while maintaining critical thinking
The team operates with a philosophy of defining problems before solutions, owning both outcomes and inputs, collaborating proactively across functions, documenting for transparency, valuing data over opinion, matching rigor to stakes, and building systems for scale.
Requirements:
- Driven by analytical curiosity with a need to understand the "why"
- Daily experience with AI tools for customer data analysis and automation; experience with MCPs and agents is a must-have
- Administrator-level fluency in Shopify and subscription management platforms (SKIO or comparable)
- Proactive optimizer who identifies underperforming areas before being asked
- Ability to close the loop: QA your own work and rigorously test implementation until issues are fully resolved
- Comfortable navigating ambiguity, creating structured execution plans to validate hypotheses, and aligning cross-functional partners
- Strong ability to translate technical complexities for non-technical partners
- High standards for yourself and collaborators, valuing rigorous, scalable solutions over rushed deployments
