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Salary: USD 210,000 - 230,000 / annual
Substack is seeking a Product Manager to expand monetization capabilities on its creator platform. You'll lead product strategy and execution across payments, subscriptions, and emerging monetization pathways, working to improve how readers support creators and how creators build sustainable businesses.
Key responsibilities include:
- Identifying high-impact opportunities to improve creator earnings and building a focused roadmap with clear goals and trade-offs
- Developing gifting experiences that help readers support creators and strengthen paid communities
- Improving retention, renewal, and win-back experiences through subscription lifecycle improvements and targeted offers
- Optimizing payment journeys across web and mobile, from plan selection through checkout and renewal
- Exploring new monetization pathways including commerce and advertising opportunities
- Using customer research, data analysis, and AI-powered prototyping to validate ideas before engineering commitment
- Partnering with engineering and design to make timely decisions, maintain quality standards, and cut scope to learn faster
- Defining success metrics, running experiments, and following through post-launch
- Translating creator needs into reusable product capabilities and communicating launches cross-functionally
This is an individual contributor role with scope calibrated to demonstrated experience. You'll work closely with Payments Engineering, Design, Data, Growth, and Creator Product teams, as well as senior leadership including Chris Chen.
Requirements:
- Proven track record shipping products that improve meaningful customer or business outcomes, with clear account of your contribution
- Strategic thinking and strong product judgment; ability to use data and customer insight to form independent viewpoints, make clear trade-offs, and advocate strongly while remaining open to evidence
- Deep curiosity about creator economics and reader payment behavior
- Strong analytical skills including funnel and cohort analysis, experimentation, and direct data investigation
- AI-native approach to product development; comfort using AI tools and agents in daily workflow and rapidly building prototypes
- Strong design taste and product craft; ability to recognize and shape intuitive, polished experiences with attention to financial product clarity and trustworthiness
- Clear writing and ability to align cross-functional partners around decisions
- Comfort with ambiguity and limited resources; willingness to do detailed work needed to ship and learn
- Experience in payments, subscriptions, growth, commerce, marketplaces, or creator products especially valuable; familiarity with payment providers and mobile purchase ecosystems a plus
