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Kaseya is seeking a Business Information Systems (BIS) Product Analyst to bridge business and technology teams, transforming business needs into scalable solutions that drive operational efficiency and business growth. You will partner with stakeholders across Sales, Marketing, Revenue Operations, Customer Success, Finance, Operations, Product, and Engineering to analyze requirements, improve processes, and support the delivery of enterprise solutions across Salesforce, GTM, Marketing, and related platforms.
Key Responsibilities:
- Gather, analyze, and document business requirements through workshops, stakeholder interviews, and discovery sessions
- Translate requirements into user stories, workflows, business rules, and acceptance criteria
- Analyze business processes and identify opportunities for automation and optimization
- Support backlog refinement, sprint planning, testing, and release activities
- Collaborate with Product Managers, Engineers, QA teams, and business stakeholders throughout the product lifecycle
- Validate solutions through User Acceptance Testing (UAT) and end-to-end testing
- Analyze business and operational data to identify trends, risks, and improvement opportunities
- Present findings, recommendations, and business impacts to stakeholders and leadership
About Kaseya:
Kaseya is the leading provider of AI-powered IT management and cybersecurity software, serving Managed Service Providers (MSPs) and internal IT organizations worldwide. Backed by Insight Partners, Kaseya has experienced sustained double-digit growth and supports customers in more than 20 countries, managing over 15 million endpoints worldwide. Founded in 2000, the company is built by builders who see hard problems as opportunities and treat challenges as raw material for innovation.
Requirements:
- Bachelor's degree in Business, Information Systems, Engineering, Computer Science, Marketing, Finance, or related field
- 3-5 years of experience as a Product Analyst, Business Analyst, Product Owner, Functional Consultant, Systems Analyst, or similar role
- Experience gathering and documenting business requirements
- Experience working in Agile/Scrum environments
- Experience supporting testing, UAT, and software delivery
- Experience with Jira, Azure DevOps, or similar tools
Preferred Qualifications:
- 3-5 years supporting enterprise applications and business systems
- Experience with Salesforce, CPQ, CRM, ERP, Revenue Operations, Marketing Technology, or GTM platforms
- Experience with lead management, campaign operations, customer journeys, marketing automation, and customer lifecycle processes
- Knowledge of data governance, data quality, and process improvement methodologies
- Familiarity with integrations, APIs, middleware, and system-to-system data flows
- Understanding of Sales, Marketing, Revenue Operations, and Customer Success processes
