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Outreach is the leading agentic AI platform for revenue teams, founded in 2014 and trusted by enterprise organizations like Databricks, SAP, Siemens, and Verizon. The company combines agentic AI, conversation intelligence, and assistive AI to automate revenue workflows across prospecting, deal acceleration, retention, and forecasting.
As Principal Technical Account Manager, you are the most senior individual contributor in Outreach's TAM organization, owning strategic engagements with the company's most critical enterprise customers. You serve as a strategic advisor to C-suite customer leadership and internal stakeholders across Product, Engineering, GTM, and Support, directly influencing long-term partnerships, product direction, and organizational priorities.
Your core responsibilities include:
- Owning and leading enterprise-level strategic engagements with Outreach's most highly strategic customers
- Serving as a strategic advisor to executive leadership on both customer and Outreach sides
- Defining engagement models, customer success frameworks, operational standards, and best practices that scale across the entire TAM organization
- Acting as the voice of the customer at the highest level, translating enterprise-scale patterns into actionable product and operational strategy
- Leading transformational programs with broad business impact
- Operating as a senior advisor in critical customer and business decisions
- Elevating team standards, frameworks, and capabilities across the TAM function
This role requires expert-level proficiency across platform architecture, enterprise operations, customer engagement strategy, and organizational leadership. You will be recognized internally and externally as a strategic authority, influencing how the TAM function operates at scale. The role is fully remote but requires EST timezone availability for customer engagement and team collaboration.
