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OneTrust is seeking a Principal Technical Trainer and Content Developer to lead the design, development, and delivery of high-impact technical education for customers and partners in a fast-moving, release-driven SaaS environment.
This is a senior-level individual contributor role for a highly experienced education professional who excels at both facilitating live technical training and creating scalable, digital-first learning content that drives adoption, self-sufficiency, and measurable business outcomes.
The role operates at the intersection of technical training, content strategy, instructional design, and rapid content development, translating complex product capabilities into clear, persona and use-case-driven learning experiences across a global audience.
Key Responsibilities:
- Deliver instructor-led and virtual instructor-led training for customers and partners
- Design, build, and maintain full-course technical learning content across digital and live formats
- Convert product, SME, and release-driven inputs into scalable learning experiences
- Structure content using persona → use case → workflow → best practices framework
- Create hands-on labs for real-world skill building and workflow application
- Develop modular, reusable content patterns and microlearning assets
- Develop assessments aligned to learner outcomes
- Facilitate training using persona, use-case, and workflow-based instruction focused on real-world application
- Guide learners through completing tasks, troubleshooting issues, and applying best practices
- Adapt delivery for technical, global, and mixed-experience audiences
- Support release-synchronous updates and delta training
- Partner cross-functionally with Product, Engineering, Support, Sales, Marketing, and Legal
- Leverage AI-enabled content acceleration tools
- Execute operationally within release timelines
The CX Global Education organization is digital-first, centered on self-directed learning, high-quality learning experiences, accelerated content creation, hands-on labs, and event-driven instructor-led training. At the core is persona and use-case-driven content designed to accelerate time-to-value, increase self-sufficiency, improve customer satisfaction, and support retention and growth.
