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Salary: USD 110,000 - 140,000 / annual
BloomReach is building an agentic platform for personalization, revolutionizing how businesses connect with customers through AI agents that personalize the entire customer journey. The company powers personalization for over 1,400 global brands including American Eagle, Sonepar, and Pandora.
You will serve as a Principal Strategic Customer Consultant, operating as a trusted advisor at the executive level for a small portfolio of enterprise accounts. Working alongside an Account Manager and Forward Deployed Engineer in a dedicated account pod, you will own the strategic relationship, success planning, and business outcomes your customers are accountable for. This role sits at the intersection of deep product expertise and applied business strategy.
Key responsibilities include:
- Become an expert in BloomReach products and develop joint roadmap plans with key customers
- Partner with Product to understand the evolving roadmap, influence prioritization through customer evidence, and develop adoption strategies for new capabilities
- Develop repeatable approaches to value measurement and ROI reporting that demonstrate impact, support retention, and uncover expansion opportunities
- Understand deep technical nuances while maintaining comfort with executive communications and high-level strategy
- Develop a culture of continuous testing within your book of business
- Drive feature adoption and communicate the value of each new release
- Prepare, facilitate, and own data for QBR/EBR sessions (Account Manager owns commercials)
- Operate as a business owner over your book of business with hyper-focus on gross retention and commercial risks
- Lead executive-level strategic discussions that move beyond product performance to business priorities, investment decisions, and long-term growth
You will show up to customer meetings with a point of view—not just a product update—and operate with an entrepreneurial mindset focused on driving measurable change in how customers use BloomReach Discovery to compete.
REQUIREMENTS:
- Bachelor's degree in computer science, engineering, business, operations, or related field (Master's degree a plus)
- 7-10 years of experience in SaaS or eCommerce, specifically within Search and Product Discoverability
- Excellent executive communication skills, comfortable presenting to executive audiences at Fortune 10 companies
- Comfortable having technical conversations while also developing winning strategy
- Entrepreneurial mindset with high energy, dedication, and unrelenting drive to succeed
- Analytics background—comfortable finding stories within data and experienced with tools like Tableau and Redshift
