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Solo.io is seeking a Principal Solutions Architect to serve as the technical leader for a portfolio of strategic enterprise customers. This is a senior post-sales role focused on driving customer success as they build AI and agentic platforms on Solo's API and Service Mesh Management Platform (Gloo).
You will be the primary technical point of contact for key accounts, owning their success end-to-end. Responsibilities include leading technical issue resolution in partnership with Support and Engineering teams, providing hands-on troubleshooting to accelerate customer outcomes, and guiding customers as they extend Solo products to support modern workloads including LLM gateways, agent-to-agent communication, and securing model traffic at scale.
You will proactively identify new use cases and expansion opportunities, consult on architectural best practices and performance tuning, and design tailored training and enablement content. You'll champion customer needs internally, translating feedback to Product and Engineering teams, and partner with account teams (CSM, AE, SE) to manage technical risk and renewal health.
Required qualifications: 5+ years in customer-facing technical roles (Solutions Architect, Customer Success Engineer, SRE, or Senior Support Engineer); deep expertise in cloud-native technologies including Kubernetes, service mesh (Istio, Cilium), and API gateways/proxies (Envoy, Gloo Gateway); 1+ years hands-on experience with AI/ML technologies (LLMs, agentic frameworks, model-serving platforms); proven track record managing technical relationships with large enterprise customers; excellent troubleshooting and communication skills; comfort with scripting/programming (Go, Python, Bash); bachelor's degree in technical field or equivalent experience.
Solo is a VC-backed company founded in 2017, valued at $1B in 2021, with customers spanning all geographies and industries. The company culture emphasizes hiring great people, fast-paced work, and collaborative problem-solving with customers and open source communities.
