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BloomReach is building an agentic platform for personalization, revolutionizing how businesses connect with customers through AI agents that personalize the entire customer journey. The company powers personalization for over 1,400 global brands including American Eagle, Sonepar, and Pandora.
The Principal Solutions Architect is a senior, global, customer-facing technology role responsible for helping BloomReach win and grow strategic enterprise customers by connecting their business objectives with modern data, AI, MarTech, and commerce architectures. You will act as a trusted technical advisor to senior technology and digital leaders, helping customers understand how BloomReach fits into and enhances their existing technology ecosystem.
Working closely with Global Account Executives, Solution Consultants, Product, Engineering, and Customer Success teams, you will shape technical strategy throughout complex enterprise sales cycles, lead executive and technical conversations, and help potential customers translate architectural decisions into measurable business outcomes. This role sits between deep technical architecture and commercial strategy.
Key responsibilities include:
**Customer Technology & Architecture:** Act as a senior technical advisor for global strategic enterprise opportunities. Build trusted relationships with CIOs, CTOs, Enterprise Architects, and Chief Digital Officers. Understand and map complex customer technology environments to identify where BloomReach creates value. Whiteboard and communicate complex architectures, data flows, and integration strategies with technical and executive audiences. Advise customers on how data moves from systems of record through to real-time decisioning, personalization, and activation. Help customers evaluate architectural trade-offs across data platforms, APIs, cloud infrastructure, identity, governance, latency, and scalability.
**Data, AI & MarTech:** Bring strong expertise across modern data architectures including Databricks, Snowflake, lakehouses, CDPs, APIs, and cloud platforms. Understand identity resolution, event streams, customer profiles, data governance, and real-time data requirements. Understand enterprise MarTech ecosystems including ESPs, personalization, CRM, commerce, and marketing automation. Help customers understand how BloomReach fits within their broader data, AI, commerce, and MarTech ecosystem. Stay current on emerging technologies and architectural patterns.
**Enterprise Sales & Commercial Strategy:** Partner with Global Account Executives and Solution Consultants throughout complex enterprise sales cycles to shape technical strategy and increase deal confidence. Support RFPs, technical validation, executive presentations, architecture reviews, and customer workshops. Connect technical and architectural decisions to business outcomes including revenue, cost, risk, and time-to-value. Help identify and remove technical barriers. Bring strong commercial instincts and understanding of how technology decisions influence enterprise buying processes.
**Internal & Market Influence:** Partner with Global Product and Engineering teams to bring customer insights, market trends, and architectural requirements back into BloomReach. Constructively challenge internal teams when customer needs or market opportunities require a different approach. Mentor Solution Consultants and other customer-facing teams on modern data architecture, AI, enterprise technology, and industry trends. Develop relationships with strategic technology partners including hyperscalers, commerce platforms, CDPs, and systems integrators.
**Requirements:**
- Significant experience in a senior customer-facing technical role within enterprise software, SaaS, commerce, MarTech, data, or digital experience
- Strong understanding of modern data architecture and cloud platforms, including Databricks, Snowflake, BigQuery, lakehouses, and CDPs
- Strong understanding of APIs, event-driven architectures, data flows, identity resolution, customer profiles, and real-time activation
- Understanding of enterprise MarTech and commerce ecosystems, including CRM, ESPs, personalization, marketing automation, and commerce platforms
- Experience with enterprise cloud platforms such as AWS, Google Cloud, or Microsoft Azure
- Understanding of modern commerce architectures, APIs, microservices, composable commerce, and cloud-native technologies
- Experience supporting complex enterprise sales cycles, RFPs, technical evaluations, and multi-stakeholder buying processes
- Experience working with senior technical stakeholders including CIOs, CTOs, Enterprise Architects, and technology leadership teams
- Strong ability to simplify complex technical concepts and connect them to business outcomes
- Strong executive communication, presentation, and workshop facilitation skills
- Commercially minded, with ability to understand the relationship between architecture, investment, risk, and business value
- Comfortable challenging customers and internal Product/Engineering teams constructively
- Strong curiosity and ability to learn and communicate emerging technologies, particularly across AI, data, and customer experience
- Executive presence and credibility without needing to have previously held a CTO or equivalent executive technology position
