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Twilio is seeking a Principal Presales Engineer to join its ISV (Independent Software Vendor) sales team. This is a senior individual contributor role focused on enabling customers to build communications solutions using Twilio's platform.
You will lead the technical pre-sales relationship with enterprise customers, driving technical discovery, proposing architectures, delivering product demonstrations, and building trust in Twilio's solutions. The role requires comfort engaging with C-level executives and technical engineers alike, translating business needs into technical solutions.
Key responsibilities include partnering with Account Executives on opportunity qualification, proof-of-concepts, RFPs, and technical presentations; establishing yourself as a trusted technical advisor through discovery and solution design; building complex, interactive product demonstrations; and mentoring less experienced Solutions Engineers. You will operate autonomously on most opportunities while providing leadership on medium-to-large deals and participating in architectural decisions across the Solutions Engineering organization.
You will also contribute to the broader SE community through knowledge sharing, creating reusable demonstration materials, and cross-functional collaboration with product and other Twilio teams.
Required qualifications: 8+ years of pre-sales experience selling complex technical products, OR 10+ years of professional experience supporting technical products with customer-facing delivery/consulting experience. Excellent communication and presentation skills, ability to engage diverse audiences from technical engineers to executives, and strong problem-solving capabilities. Experience with APIs, cloud platforms, and communications/telecom products is valued.
About Twilio
SaaS / Enterprise Software — authentication and identity infrastructure for developers.
