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ServiceNow is seeking a Principal Platform Architect to serve as a trusted advisor for enterprise platform strategy and governance. This is a high-impact individual contributor role focused on defining platform standards, establishing governance models, and guiding technical decisions to ensure ServiceNow remains healthy, scalable, and aligned with customer goals.
Key Responsibilities:
- Define and maintain platform vision and strategy aligned to enterprise IT and business objectives
- Establish platform health metrics and remediation strategies to manage technical debt, platform hygiene, upgrade readiness, and long-term maintainability
- Define reusable architecture patterns, standards, and reference architectures that accelerate delivery and reduce implementation risk
- Provide architectural guidance to ensure designs align with platform standards and leading practices
- Partner with customer executives to ensure platform decisions support measurable business outcomes, adoption objectives, and value realization
- Shape governance frameworks covering instance strategy, integrations, and data models
- Facilitate platform governance forums to drive consistent decisions across partners and teams
- Anticipate and mitigate platform risks including scalability, performance, and technical debt
- Influence adoption of leading practices across customer, partner, and ServiceNow teams
- Provide structured feedback to ServiceNow product and engineering teams
Success Metrics:
- Platform operating model adopted and actively governing demand, releases, and technical standards
- Reduction in technical debt and improvement in platform health metrics
- Consistent architecture decisions across all implementation partners
- Increased adoption of strategic platform capabilities, including AI and automation
- Demonstrable alignment between platform roadmap and business outcomes
- ServiceNow embedded as a strategic enterprise platform with clear governance models
- Platform standards consistently applied across all delivery teams
- Technical risks reduced and scalability maintained
- Recognized as a trusted advisor on platform strategy and governance
Requirements:
- 12+ years of experience in enterprise architecture, solution strategy, and program leadership
- Experience leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving (including AI-powered tools, workflow automation, AI-driven insights, or exploring AI's potential impact)
- Proven experience engaging at executive level to influence platform direction and business outcomes
- Track record of defining multi-workflow, enterprise-scale architectures and governance models
- Strong ability to operate as a program-level architect, guiding multiple teams and partners toward a unified vision
- Expertise in platform strategy, integration patterns, and complex delivery governance
- ServiceNow Certified Master Architect (CMA) plus other architecture and governance framework certifications highly desirable
