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Salary: USD 112,817 - 188,029 / annual
ShipBob is seeking a Principal Operations Support Manager to serve as the senior ShipBob representative at a partner-operated fulfillment site. This is a hands-on, high-accountability role responsible for end-to-end operational performance from dock to door, including inbound, stow, pick, pack, and ship operations, as well as labor and capacity planning, and site expansion execution.
The role owns service-level performance outcomes for merchants and serves as the primary point of accountability for meeting agreed SLAs. Key responsibilities include:
• Monitoring and reporting on critical performance standards daily, including outbound SLA, inbound SLA, inventory accuracy, and labor metrics
• Identifying performance gaps early and driving corrective action through partner site leadership
• Educating, equipping, and advising partner site leadership on ShipBob standard work, systems, and service-level expectations
• Holding the site to agreed outcomes through data-driven analysis, influence, and clear escalation protocols
• Managing labor and capacity planning to support merchant demand and site expansion initiatives
• Serving as the escalation point for operational issues and performance concerns
This role reports into the ShipBob Supply & Fulfillment Network (SFN) Operations organization and requires deep engagement with partner site teams to drive operational excellence. The position combines strategic oversight with hands-on involvement in daily operations, requiring both leadership capability and operational detail orientation.
REQUIREMENTS:
The posting does not explicitly state formal requirements such as years of experience, education level, or specific certifications. However, the role description indicates this is a senior-level position requiring:
• Demonstrated ability to manage complex, multi-faceted operations
• Strong data analysis and reporting capabilities
• Leadership and influence skills to guide partner organizations
• Deep understanding of fulfillment center operations (inbound, stow, pick, pack, ship)
• Experience with labor planning and capacity management
• Ability to work in a fast-paced, results-driven environment with clear accountability
ShipBob notes that while the listed qualifications represent the ideal candidate profile, they encourage applications from candidates with close or adjacent experience, valuing diversity of background and skills combined with passion.
