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Salary: USD 180,000 - 250,000 / annual
SentiLink is seeking an experienced fraud leader to serve as a trusted advisor to prospective customers, primarily large financial institutions and other financial-services organizations. This is a highly consultative, customer-facing role that bridges fraud strategy, risk operations, technology, and business outcomes.
In this role, you will engage directly with fraud, risk, identity, and financial-crime executives to understand their challenges and help them determine how SentiLink's identity and risk solutions can be operationalized within their existing workflows. You will bring practical experience from the field to customer conversations, connecting fraud strategy, risk operations, technology, and business outcomes.
You will help prospects think through critical questions: where SentiLink's products fit within their fraud and identity-risk processes; how to integrate solutions into existing systems, teams, and decisioning workflows; how to design effective operating models, controls, and escalation paths; and how to measure impact across fraud loss, customer experience, operational efficiency, and risk.
Key responsibilities include serving as a fraud subject-matter expert in conversations with prospective customers; building trusted relationships with fraud, risk, identity, payments, and financial-crime executives; leading discovery conversations to understand customers' fraud strategies, workflows, pain points, and priorities; advising prospects on product incorporation into their operational and technology environments; translating customer needs into clear recommendations for product configuration, workflow design, implementation, and change management; supporting sales engagements, executive briefings, workshops, and demonstrations; partnering with Sales to develop compelling customer narratives; sharing customer insights with Product and Engineering to inform roadmap priorities; helping establish best practices for fraud prevention and risk management; representing SentiLink at industry events; and tracking emerging fraud patterns, attack techniques, and regulatory developments.
You will need 10+ years of experience in fraud, fraud risk, financial crime, identity, trust and safety, or a related field, with significant experience in a senior fraud leadership or practitioner role within a bank, lender, payments company, fintech, or other regulated financial-services organization. Deep understanding of fraud operations, risk decisioning, identity, investigations, or financial-crime processes is essential. You should have demonstrated ability to build rapport and credibility quickly with senior executives, strong understanding of how fraud teams evaluate and operationalize technology solutions, excellent written and verbal communication skills, and the ability to translate complex fraud and technical concepts for diverse audiences. Strong commercial judgment, comfort in consultative customer-facing environments, ability to influence cross-functional teams without direct authority, high ownership, sound judgment, and deep curiosity about evolving fraud tactics are required.
