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Yubico, a publicly traded global leader in identity security and creator of the YubiKey hardware-backed passkey, is seeking a Principal Customer Success Manager to join its Sales organization in Washington, DC.
In this role, you will serve as a trusted strategic advisor to enterprise customers, guiding them through their complete Yubico journey from implementation to expansion and renewal. You will own Yubico's highest-value marquee accounts, driving retention, renewals, and growth by deeply understanding customer business needs and ensuring they maximize value from YubiKey deployments.
Key responsibilities include:
- Enabling successful YubiKey rollout to customer employees through project planning, communications strategy, and distribution tracking
- Serving as a trusted advisor to C-level executives, program leaders, and technical teams with strategic guidance and thought leadership
- Acting as the primary business and operations partner for customers on YubiKey deployment matters
- Maintaining regular communication cadence with customers regarding rollout, adoption, and challenges
- Marshaling cross-functional Yubico resources to support customer requirements
- Representing CSM leadership in cross-functional forums and channeling enterprise market insights into Product and GTM strategies
- Serving as the primary escalation resolution lead for critical account issues before manager intervention
Yubico operates under a cultural philosophy of "Speed with Integrity," pushing boundaries in identity security, AI protection, and post-quantum cryptography. The company values Battle Friction (simplifying products and experiences), Inspire Higher (thinking big and championing open standards), and One Team (collaborative problem-solving).
The company offers flexibility in work arrangements (fully remote, hybrid, or onsite), prioritizes rest and sustainability, maintains active employee resource groups, and supports community initiatives through its Secure it Forward program.
