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Okta is seeking a Principal Customer Success Manager to drive growth and retention within its Key Accounts Sector. Reporting to the Director of Customer Success, you will serve as a strategic advisor to large, complex enterprise customers, translating Okta's identity and security innovations into measurable business outcomes aligned with customer priorities.
You will own the full customer lifecycle for assigned accounts: developing deep C-level relationships, designing and executing proactive success plans with clear KPIs, conducting Strategic Business Reviews, and identifying renewal and expansion opportunities. You'll champion customers internally, mobilizing cross-functional teams across Sales, Support, Engineering, and Product to resolve escalations and drive coordinated success motions. A key responsibility is gathering customer feedback and surfacing it to drive product evolution, while also guiding customers toward adoption of new Okta capabilities.
The ideal candidate brings 12+ years in customer success, account management, or consulting roles managing large enterprise accounts, ideally with SaaS-based technical products. You demonstrate exceptional emotional intelligence, elite relationship and executive stakeholder management skills, and strong presentation and communication abilities. You're analytically sharp, asking incisive questions to understand customer business priorities and anticipate needs. You thrive in cross-functional collaboration, exhibit strong problem-solving and technical acumen (enterprise security experience preferred), and are comfortable traveling up to 25%.
This role requires a high-performance mindset: consistently raising the bar, turning strategy into traction, thriving in change, and moving with urgency toward concrete outcomes. You'll cement yourself as a trusted strategic advisor, helping customers maximize ROI and driving higher business value and executive alignment between Okta and its most valued accounts.
